Co-operative Bank BusinessHelp 102.1.60

The Co-operative Bank Business Help Secure Messaging App offers a convenient platform for our business clients to communicate directly with dedicated customer support advisors. Designed for flexibility, it enables users to send and receive messages at any time and from any location, facilitating more efficient resolution of banking inquiries.

All communications within the app are encrypted and maintained as private, allowing for the confidential exchange of sensitive information. Whether you need to ask questions about your account or require assistance with specific services, the app ensures that your data remains secure.

Initial access requires identity verification, which may involve scanning an identity document and completing a facial recognition check. This process applies during your first use or when switching devices or PINs.

Key features

• Receive assistance with business banking questions
• Engage in real-time chat with dedicated customer support advisors
• Send and receive messages, photos, videos, and files to support your banking needs—anytime, anywhere

Intended Audience

The Co-operative Bank Business Help app is exclusively available for Co-operative Bank business banking customers.

Capabilities

The app facilitates support for various servicing queries, including:

• Online banking support
• Security token setup
• Card-related inquiries
• Transaction issues